Diana Corinne Merville

              1051 Brush Hill Road, Thousand Oaks, CA 91360

                            Cell Phone:  (818) 802-0757

                              Email: dimerville@gmail.com

 

 

 

 

 

 

 

 

·           Strong Communication skills (both verbal and written) with specialty in

Change Management communications and Technical Writing of SOPs,

Operating Procedures, Policies, Standards, Manuals, User Guides, and Business Practices

·           Content Strategist / User Experience (UX) Writer developing engaging web content to convey messages and inspire action holistically enhancing human-computer interactions

·           Extensive background in Business Development and outside sales

·           Process Modeler focused on identifying and implementing Process Improvements, documented process flows in iGraphx and Visio Flowchart applications

·           Detail-oriented, extremely well-organized multi-tasker      

·           Cross-functional team leader, facilitator of diverse work stream team meetings

·           Enjoy collaborating with Engineering staff and Executive Leadership to translate product features and processes into clear written appealing marketing, specification, and guidance materials

·           Personable and goal-oriented with professionalism

·           Excellent empathic/listening people skills , sociable and perceptive

·           Technical background with an engineering mindset

·           Independently strives to attain marketing and engineering operations goals with self-initiative,

(a self-starter, don’t require daily guidance). 

·           Excel in Project Management from inception though completion, meeting timely deadlines

within budget, upholding profitability, leading and facilitating teams of Subject Matter Experts

·           A collaborative “team player”

 

 

 

 

 

·           Freelance Contract Technical Writer / Content Strategist / Project Manager / UX Writer

·           Communications Manager / Technical Writer / EHS Project Manager – Jones Lang LaSalle (JLL)

·           Technical Writer / Marketing Manager / Operations Coordinator / TCIA EHS Safety Manager – Newbury Park Tree Service

·           Outside Sales Account Manager – ComNet Communications

·           Outside  Sales Executive – Anixter, Inc.

·           Sales Engineer – Autec Power Systems

·           Sales Manager, Domestic & International & Southern CA Field Sales Rep – Raycon Technology

·           Project Manager – Added Value Kitting Services - Wyle Labs Electronics Marketing Group,

(Wyle Labs was later purchased by Arrow Electronics)

·           Program Manager – SCI Manufacturing (Plant 17)

·           Program Manager – Flextronics Southwest Region

·           Marketing Coordinator / Marketing Specialist –  OSI/Cambridge Instruments, Inc.

·           International Marketing Representative – Sanki America Corporation

 

 

* See Detailed Employment History on Pages 3-6 below *

 

 

 

Resume for Diana Corinne Merville (Continued)

– PAGE 2 –

 

 

 

 

 

·          September 1982 - June 1986

University of California at Santa Barbara (UCSB) - Bachelor of Arts in Communication Studies

Graduated in 1986 w/ High Honors and Distinction in the Major, Golden Key National Honor Society, Dean's List

 

·          High School Diploma (2 years in Mexico City, Mexico & 2 years in Brasilia, Brazil):      

 

·           American School Foundation                   

       September 1980 - June 1982                           

Mexico City, Mexico                                                   

Graduated June 1982

 

·           American School of Brasilia

     September 1978 - June 1980

     Brasilia, Brazil

 

 

·          Additional Certificates: 

- OE (Operational Excellence) training completion certificate:  Issued by Jones Lang LaSalle - Sept. 2013

- Global Harmonized System (GHS) training:  Issued by Jones Lang LaSalle - August 2013

- Various GMP training (for biotech regulatory compliance) - Ongoing from March 2012 to October 2014

 

 

 

 

 

 

·           Microsoft Office (Including Word, Excel, & PowerPoint)

·           Microsoft Outlook

·           SharePoint and OneView

·           iGrafx (process mapping software) and some Visio Flowchart

·           EDMQ document archives

·           SnagIt Editor, also SnipIt

·           ACT!6 and ACT!2000 (Sales Contacts Database)

·           PrintMaster

·           Adobe Photo Deluxe, and some PhotoShop

·           Harvard Graphics

·           Dragon-8 internet tracking website

·           Quickbooks

·           SBT/FoxPro MRP and Accounting

 

 

 

        Fluent in Spanish, Portuguese, and German

 

 

 

 

 

 

 

Competitive horseback riding (compete in dressage and equestrian drillteam competitions and volunteer in training junior/youth riders), outdoor activities, travel, digital photography, animal training, and

TO Titans youth football and cheerleading.

 

 

Resume for Diana Corinne Merville (Continued)

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·          October 2014 to present

Freelance Contract Technical Writer / Project Manager, and Content Strategist / User Experience (UX) Writer

- SUSS MicroTec Photonic Systems

·   Write Assembly Procedures / User Guides, collaborating with Subject Matter Experts and

Functional Leads to generate technical content including layout of images and graphics. 

·   Develop standardized corporate document Templates.

·   Strategically plan, create, and manage website content that is readable, accessible, impactful, and actionable using a holistic approach to evoke the user's interest and perceived needs,

convey clear messages, and inspire action aligning with business goals.

·               Consult on website design to promote usability, value, and effectiveness of content delivery.

·               Project manage the creation of multiple deliverables with firm deadlines within budget

·          March 2012 to October 2014

Communications Manager / Technical Writer & EHS Project Manager– Jones Lang LaSalle (JLL) on the

Amgen account – Thousand Oaks, CA          

 

·            Communications Manager:

·   Crafted internal and external (client and vendor facing) communications.  Consulted with SMEs, Functional Leads, and Senior Executives to gather content and assimilate it into corporate brand standard templates. 

·   Developed Communications Plans (identifying key message deliverables, milestone timeline, and impacted stakeholders) and Strategies for Change Management transitions, and PowerPoint decks for kickoff launch meetings, program rollouts, and training. 

·   Participated as a leader and advisor on governance Steering Teams.

·   Generated monthly e-newsletters and account performance reports, and employee recognition and new staffing announcements. 

·   Designed and wrote the account's Annual Report for electronic publishing on a microsite.

·   Conducted client satisfaction surveys to assess and implement OE initiatives and achieve cost savings. 

·   Facilitated high profile executive leadership meetings and multi-site All Hands meetings with A/V simulcast over 10 U.S. and international sites with over 300 attendees. 

·   Project managed all promotional marketing communications for food services (dining services, vending machines, and gift shops), including approval routing with client's leadership, and coordinating multi-site rollout of price increases and health and Wellness and cultural promotions.

·   Co-chaired the annual corporate headquarters'  Earth Day event and actively participated on the client's Environmental Sustainability Team.

 

·            Technical Writer & EHS Project Manager:      

·   Performed technical writing of Standards, "how to" guidance Manuals, and Standard Operating Procedures (SOPs) for the Integrated Facilities Management (IFM) contract for JLL managing Amgen's national facilities throughout the United States, Puerto Rico, and Canada. 

·   Participated as an advisor in Amgen's engineering and operations team meetings with Subject Matter Experts for each area of expertise (Performance Management, Quality and Safety Management, Financial Management, Business Continuity and Disaster Recovery, Sourcing and Subcontracting Management, Human Resource Management, Vendor Quality Assessment, etc.). 

·   Collaborated with SMEs (subject matter experts) in the development of SIPOCs and iGrafx process flows, and then translated that data into detailed written instructional guidance Manuals and Standards. 

Duties included:

o          Drafting of original documents in compliance with corporate templates and standards within established deadlines

o          Conducting team reviews with engineering and operations stakeholders

o          Editing documents in response to client feedback, finalizing them for uploading into the client's EDMQ database. 

·   Executed Project Management duties in conducting inquisitive sub-team meetings with Safety SMEs and compiling Amgen's EHS requirements from numerous Corporate, GFO, and Site-level sources, sharing them with the IFM Provider, consolidating them with the Provider's EHS requirements, and responding with a written Joint EHS Plan draft.

 

 

 

 

Resume for Diana Corinne Merville (Continued)

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·          December 2009 to January 2012

Technical Writer, Operations Coordinator and Marketing Manager and TCIA Safety Manager –

Newbury Park Tree Service – Newbury Park, CA

 

·   Handled all daily operations of the business from writing SOPs, cost proposals and municipal bid submittals to scheduling and generating Arborist’s written tree hazard reports and recommendation letters, to customer service issues, to invoicing. 

·   Wrote all internal Operating Procedures for TCIA compliance. 

·   Created all tradeshow marketing materials, including:  signage, brochures, booth displays, & giveaways.

·   Wrote all content and designed the layout for the company website. 

·   Assumed full responsibility for the company’s industry safety compliance program, achieving and maintaining TCIA (Tree Care Industry Association) Accreditation and CAL OSHA and DOT compliance. 

·   Developed and maintained all written company policies and procedures, including Illness & Injury Prevention guidelines. 

·   Translated technical information from the company’s 2 Arborists into professional written reports that were detailed, clear, and concise for commercial customers.

·          January 2007 to April 2008

Outside Sales Account Manager for Data/Voice Network Cabling Contractor– ComNet Communications –

Santa Fe Springs, CA (Corporate in Bethel, CT)

ComNet was certified to install several copper and fiber optic cable manufacturers such as:  Panduit/General Cable, BerkTek/Ortronics, ADC/Krone, Commscope, Leviton/Hubbell, Mohawk, Systimax (outside CA), and others.  They also installed Cisco and Aruba wireless communications and performed site surveys, as well as mapping/line testing services.  ComNet was also a Premier reseller of Nortel SMB telephony solutions, including BCM50 and CICS phone systems.  

·   Responsible for new account development primarily in Southern CA from Los Angeles and Orange County to Santa Barbara, and San Diego, but also for National roll-outs.  Responsibilities included:

o   Prospecting and cold-calling new accounts.

o   Engaging with primary manufacturers for special project Registration pricing during the bid process.

o   Networking with bid decision-makers, and closing of awarded business.

o Established contacts with several prominent General Contractors and Electrical Subs, as well as with Fortune 500 end-users. 

o Focused on selling contracting services of data/voice network cabling and wireless communications, and CCTV Security, and A/V installations.

Grew sales revenue from $0 to $860K in the first year of employment, both through public bids and private enterprise business, as well as MAC T&M jobs.

·   Created promotional marketing materials, “branding” our products and services:

o Developed my own marketing materials and line card to encapsulate our company’s services and product offerings to our customers.

o Wrote marketing documentation comparing/contrasting technical & performance features and benefits of different manufacturers’ products and systems.

·          August 2005 to December 2006

Outside Sales Executive for ECS/Structured Cabling– Anixter, Inc. - Anaheim, CA (Corporate in Glenview, IL)

Territory Sales Representative for Northwest Los Angeles territory from San Fernando Valley up through Bakersfield and San Luis Obispo, California.  Anixter is a global distributor of structured cabling communication products (both voice and data) including:  Cat5e/Cat6 copper and fiber optic cabling and connectivity, wireless networking hardware, security system/video surveillance products, tools and associated network cabling devices.

Responsibilities included:

·   Technical sales to IT Managers at end-user sites and managing Fortune 500 accounts.

·   Business development by cold-calling potential new accounts and strategic coordination with partnered installation contractors/integrators.

·   Negotiated special project Registration costing with franchised suppliers and their regional reps.

Achieved success in growing a stagnant territory’s sales to $100K/month (sales over $1 Million/year), increasing GP margins from $9K/month to $35K/month within the first year, and continued on a growth path to have attained $50K/month GP by Spring 2007.  I attributed much of my sales success to having developed my own marketing communication documentation for customer use, as well as my strong ability to compare and contrast product features and benefits in written emails to customers, to help them select the appropriate product fulfilling their specific needs. 

 

 

 

 

Resume for Diana Corinne Merville (Continued)

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·          June 2003 to August 2005

Sales Engineer – Autec Power Systems - Simi Valley, CA

Technical sales for both National domestic and International accounts of AC/DC universal switching

power supplies.

·   Concentrated primarily on new account development (through cold calls and marketing-yielded

sales leads), focusing on sales growth through custom application engineering design-ins, as well as maintenance and customer support of existing business. 

·   Worked with Sales Manager on creating marketing collateral, including new Product Catalog and Product Specification Sheets. 

·   Daily duties also included customer support such as: 

o Generating quotations

o Issuing & tracking RMAs

o Scheduling order expedites,

o Providing general design engineering support. 

·   Coordinated extensively with various vendors/manufacturing plants and multiple internal departments:  from sales coordinator / inside sales, to design and manufacturing engineers, to purchasing, to corporate management throughout the entire sales process, from sales lead follow-up, to engineering quotes through final product shipment and accounting.

                                   

 

·          October 1991 to December 2002

Sales Manager, Domestic & International & Southern CA Field Sales Rep - Raycon Technology

                                                                                                                             - Huntington Beach, CA

Responsible for all domestic and international sales and marketing of electronic connectors, sockets, headers, and custom cable assemblies, with an emphasis on account development on the discrete wire, flat ribbon, and molded cable assembly products. 

·               Functioned as the Channel Manager overseeing all sales representatives and distributors

throughout the U.S. and internationally

·               Developed new business as Field Sales Rep for local accounts in Los Angeles & Ventura counties. 

Generated territory sales growth from $0.00 to $3M/year, mostly attributable to establishing new accounts, as well as selecting and managing new reps & distributors in San Diego CA, Utah, Florida, Arizona, Texas, Massachusetts, Rhode Island/New York, Ohio/Pennsylvania, Canada, and Israel.

·   Designed and Produced all marketing tools, such as:  company promotional literature, including product catalog and brochures, engineering specification drawings, product offering sheets/line card, press releases,  trade show booth design, and advertising layout and implementation, and distributor training materials, and new product “branding”. 

 

·          September 1989 to October 1991

Project Manager - Added Value Kitting Services - Wyle Labs Electronics Marketing Group, Calabasas, CA

(Wyle Labs was later purchased by Arrow Electronics)

·               Managed three to four key accounts (semiconductor, memory, and passive components), with

       monthly sales of $300,000 to $600,000.

·   Managed budgets, profitability, and customer credit.

·   Developed new accounts. 

·   Created and delivered field sales slide-show presentations to executive "C" decision makers.

·   Created & implemented marketing strategies. 

·   Acted as primary customer-facing Project Manager for quotations, proposals, planning/scheduling, & product delivery.

·   Coordinated Kitting Center activities (from order entry, to staging, to final QC, packaging and shipment).

·   Developed and implemented kitting project policies & procedures.

·   As the Kitting Services SME (Subject Matter Expert), Trained outside sales reps.

 

·          February 1989 to September 1989

Program Manager - SCI Manufacturing Plant 17, Chatsworth, CA, Subcontract Manufacturer.

·   Managed one key account with monthly sales of $2,000,000 in contract manufacturing of printed circuit board assemblies.

·               Responsible for account profitability.

·   Handled all liaison between the manufacturing facility and customer (including quotations, scheduling managed through Gantt charts, material & manufacturing design recommendations/changes, etc.).

 

Resume for Diana Corinne Merville (Continued)

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·          March 1988 - February 1989

Program Manager - Flextronics Southwest Region, Chatsworth, CA, Subcontract Manufacturer.

·  Managed four key accounts for contract manufacturing of printed circuit board assemblies.

·  Performed program scheduling and forecasting. 

·  Implemented customer Engineering Change Orders (ECOs)

·  Regulated PCBA quality

·  Analyzed, tracked, and upheld profitability.

·  Solicited new purchase orders.

·  Interfaced as primary customer liaison.

 

·          August 1987 - February 1988

Marketing Coordinator/Marketing Specialist -  OSI/Cambridge Instruments, Inc., Chatsworth, CA

·               Coordinated sales/marketing activities of electronic optical metrology and inspection systems,

        promoted products, tracked sales leads and collaborated with Sales Managers for follow-up.

·               Generated quotations and proposals.

·               Arranged product demonstrations and training seminars.

·               Supervised the entire scheduling process from purchase order entry up through final shipment.

 

·          July 1986 - July 1987

International Marketing Representative - Sanki America Corporation, Century City, Los Angeles, CA

·  Handled international and domestic outside sales of CNC Milling Machines and commodity raw materials such as commercial use fish meal.

·               Extensive market research for this trading company, analyzing the viable profitability of potential

        new products considered for importation from Japan & resale into the U.S, & 

        product/market development.

·               Conducted primary import/export business with the Far East (Japan, Taiwan, Singapore). 

·               Expanded sales territory to South America (Brazil, Chile, and Peru).